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Fraud Investigator

2 months ago

Manchester, United Kingdom THG Full time
About THG

We're a global technology group that specializes in taking brands direct to consumers. Our comprehensive approach ensures we can fully realize our vision and maintain our leadership in a rapidly evolving global industry.

About Online Fraud

The risk of fraud grows as payment and transaction mechanisms multiply and organizations become more complex. As targets become more attractive, individual fraudsters are joined by well-resourced, organized criminal enterprises.

About the Fraud Department

The Fraud department is involved in all parts of the fraud process, from awareness and prevention to detection and resolution. Analysts, agents, investigators, data scientists, and management work as a unit to find effective ways to combat fraud at THG.

About the Role

The Fraud Investigations team is responsible for 'Detection & Investigation', working closely with the wider Fraud team on all other areas. We're looking for someone with specific experience identifying fraud and abuse in company systems and processes, investigating root cause, and managing complex fraud problems through to closure.

Responsibilities:
  • Support Audit, Human Resources, Information Security, and Finance Teams with queries, monitoring, and investigations
  • Assess and resolve referrals for Investigation from the Fraud Team and Customer Service
  • Work closely with our Fraud data science and engineering teams on developing prevention strategies and identifying patterns of fraud and abuse
  • Review and monitor BI reports in line with current threats to the business and undertake actions where appropriate
  • Brand Protection activities such as marketplace audits, proactive detection of online groups, forums, pages, unauthorized resellers, and persons of interest who seek to defraud THG
  • Monitor, investigate, and act on THG misuse of staff discount and other benefits
  • Proactive monitoring of sales queues for either organized fraud or decisional issues and reporting findings to relevant management
Requirements:
  • Excellent communication and interpersonal skills
  • Experience with Open Source Intelligence
  • Experience conducting investigations/Investigative experience in a similar role (Finance/Audit/Compliance)
  • Certification such as ACFS or CFE (or equivalent)
  • Experience producing high-quality reports. Proficiency in the Microsoft family of products (Outlook, Word, PowerPoint, Excel, Access, One Note)
  • Familiarity with brand protection and channel distribution concepts
  • Ability to maintain utmost confidentiality
  • Familiarity with AML would be beneficial
  • A demonstrated ability to work effectively in a fast-changing environment
  • A natural inclination to and affinity to all things fraud: Ability to think like a fraudster and anticipate vulnerabilities and potential exploitation
  • An apolitical team player who doesn't get rattled easily and focuses on getting things done
Benefits:
  • Competitive salary
  • Onsite Doctor
  • Employee discounts
  • Gym Discounts
  • Company bonus scheme
  • Company pension scheme