Customer Service Coordinator

2 days ago

Leeds, Leeds, United Kingdom Vistry Group PLC Full time
Customer Service Coordinator Role Overview

We are seeking a highly motivated and organized Customer Service Coordinator to join our team at Vistry East Yorkshire, based in Leeds. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer service, resolving customer complaints, and ensuring that our customers receive a high level of satisfaction.

Key Responsibilities:
  • Address and respond to customer issues in a prompt and organized manner.
  • Deliver an excellent customer service experience, demonstrating empathy and understanding towards our customers.
  • Liaise with internal departments to form excellent working relationships and ensure seamless communication.
  • Communicate effectively and regularly with colleagues and management to ensure that customer needs are met.
  • Issue instructions to subcontractors and follow up to ensure prompt resolution of customer issues.
  • Follow up on all outstanding remedial works and take appropriate action to ensure that works are completed within a 28-day period.
  • Keep our database system up to date at all times.
  • Carry out general administrative duties as required.
Requirements:
  • Previous experience working within a similar environment.
  • Good understanding of Microsoft Office, Excel, and Outlook.
  • Ability to handle complaints and difficult situations.
  • Touch typing.
  • A calm and cheery personality.
  • Patience and calmness under pressure.
  • A sense of humor.
  • Good planning and organizational skills.
  • Problem-solving and decision-making skills.
  • A polite, tactful, and assertive attitude.
  • Excellent communication skills.
  • Good team working skills.
Desirable:
  • 5 GCSEs or equivalent, including Maths and English.
  • Experience working for a residential house builder, ideally within the customer-facing environment.
  • An understanding of building regulations and legal obligations.
  • A good understanding of written English grammar.
About Vistry Group PLC

Vistry Group PLC is the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all that we do. We are committed to building sustainable communities where they are needed most. Join us in making Vistry.

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