Utilities Migration Specialist

3 weeks ago


Glasgow, Glasgow City, United Kingdom Clear Business Ltd Full time
Job Overview

We are seeking an experienced Utilities Migration Specialist to join our team at Clear Business Ltd. The successful candidate will be responsible for providing expert advice and guidance to resolve complex utilities customer account queries.

Salary & Benefits

The salary for this position is approximately £24,000 per annum. In addition to a competitive salary, we offer a range of benefits, including opportunities for career development and professional growth.

Key Responsibilities
  • Carry out complex account reviews to identify the root cause of customer issues and develop effective solutions.
  • Use extensive product knowledge to understand and explain issues to customers, ensuring successful resolution and high levels of customer satisfaction.
  • Liaise with customers and 3rd parties to resolve disputes and complaints in a timely and efficient manner.
  • Act as an escalation point to resolve complex utilities customer complaints, balancing customer expectations against commercial interests.
Requirements
  • Previous experience in a B2B customer role, providing exceptional customer service and resolving complex customer complaints.
  • An in-depth understanding of B2B customer care processes and regulatory requirements impacting B2B organisations.
  • Excellent written and verbal communication skills, with the ability to adapt communication styles to individual customers.


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