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Care Officer
2 months ago
Community Care Officer
About the Role:
Service Care Solutions - Social Work is seeking a dedicated Community Care Officer to join Haringey Council's First Response Team. In this role, you will be the first point of contact for customers, handling telephone, written, and emailed inquiries, and responding appropriately to requests for information, service requests, and complaints.
Key Responsibilities:
- Respond to customer inquiries, complaints, and service requests via telephone, email, and written correspondence.
- Assist customers in completing forms and applications, addressing special needs such as disability or language requirements.
- Refer customers to other agencies, order equipment for clients, amend referrals, and screen referrals to gather additional information as needed.
- Process referrals, applying agreed eligibility criteria, and accurately record detailed client needs.
- Provide information and advice to the public across a range of client groups, including Older People, Physical Disability, and Occupational Therapy.
- Liaise with departmental and non-departmental services, as well as partner agencies, to coordinate service delivery.
- Signpost customers to appropriate services and resources.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Knowledge of social care policies and procedures.
- Ability to maintain confidentiality and handle sensitive information.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A supportive and collaborative work environment.
- The opportunity to make a positive difference in the lives of our customers.