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Business Operations Manager

2 months ago

Durham, Durham, United Kingdom We Are Swim Full time

Job Title: Business Operations Manager

Job Summary:

We Are Swim is seeking a highly skilled Business Operations Manager to join our team. As a Business Operations Manager, you will be responsible for ensuring the efficiency of business operations at your allocated venue. This includes setting goals for the future, being well-versed in business skills and processes, and providing guidance that enhances performance in a manner that incorporates the company's vision and culture.

Key Responsibilities:

  • Implement goals and objectives that align to growth and profitability.
  • Deliver business plans and strategies to ensure performance against the balanced scorecard.
  • Ensure that the company has the adequate and suitable resources to complete its activities (e.g., people, collateral, equipment).
  • Organize and coordinate excellent operational practice to ensure premium customer journey for Learn to Swim clients.
  • Regularly supervise the work of the team and provide feedback consistently to improve efficiency and quality.
  • Ensure all venue operations meet the relevant organisational and statutory policies including health and safety, safeguarding, data and equality laws.
  • Maintain relationships with internal and external stakeholders and partners.
  • Gather, analyse and interpret external and internal data and insight to inform performance and responsibilities.
  • Regularly assess and report overall site performance against objectives.
  • Play an active part in the storytelling of our people across the swim@ brand.
  • Actively contribute to internal reviews and feedback to produce continual improvement strategies for future provision.
  • Inspire the swim@ teams through smart ways of working, high-quality and open and honest culture.
  • Keep up to date on industry updates, competitor analysis, best practice and trends.
  • Continuously improve through feedback and actively seek opportunities to expand skill set, knowledge and experience.

Personal Specification:

Skills and Attributes:

  • Be self-reflective, with authenticity and an approachable, genuine desire to invest in people.
  • Be able to communicate effectively, openly, and transparently.
  • Be able to organise self and others with excellent planning and preparation skills.
  • Proven ability to provide high quality and effective feedback to mentor, guide and influence others.
  • Outstanding interpersonal skills to support effective working relationships at all levels internally and externally and with key team-mates and stakeholders.
  • Has a positive 'can-do' attitude and demonstrates high energy at all times.
  • Can follow organisational processes and procedures.
  • Able to work remotely with initiative and as part of a national team.
  • Has the mental wellbeing to look after self and others.
  • Reliable and trustworthy.
  • A passion for the industry and change.
  • Ability to travel nationally and to stay away overnight when required.
  • Ability to drive with a full UK driving license.

Knowledge:

  • Qualifications in Business Management or relevant fields would be of benefit.
  • Leadership and Mentoring qualifications.
  • Commercially driven with experience of working with and articulating Key Performance Indicators.
  • Thorough understanding of diverse business processes and strategy development.
  • Knowledge of the principles and standards that underpin excellent operational delivery in Learn to swim provision.
  • Knowledge of legal aspects of role and excellent practice in relation to Health and Safety, Safeguarding, First Aid, Equality and Diversity and Data Protection.
  • Enhanced knowledge through recent and regular CPD opportunities and vocational experience.
  • Sound financial acumen including knowledge of revenue/target setting and financial management packs.
  • Excellent knowledge of MS Office and CRM systems.
  • Good understanding of research methods and data analysis techniques.
  • Strong literacy, numeracy and IT skills.

Experience:

  • Proven experience as business manager or relevant role.
  • Experience of line managing and/or mentoring others.
  • Customer service focused, demonstrates a committed approach to quality of standards.
  • Experience of managing programmes and projects.
  • Ability to manage budgets effectively.
  • Experience of positively engaging and influencing people both in direct line management/structures but also across other teams and through collaboration and teamwork.
  • Experience of quality standards and compliance/regulatory requirements for high quality operations.
  • Experience of working under pressure, meeting targets and deadlines.