Team Lead

2 months ago

Sandwich, Kent, United Kingdom Shepherd Neame Full time
About the Role

We are seeking an experienced and enthusiastic Assistant Manager to join our team at the Bell Hotel in Sandwich, Kent. As an ambassador for our brand, you will be responsible for leading and developing a team to deliver exceptional customer service and contribute to the success of our business.

Key Responsibilities
  • Lead and manage a team of staff to ensure excellent customer service and high standards of quality.
  • Support the management team in creating an inclusive culture within the business.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and control costs to ensure profitability and efficiency.
  • Collaborate with other departments to achieve business objectives.
What We Offer
  • Competitive salary or hourly pay rate.
  • A share of tips in addition to your pay.
  • Early wage withdrawal scheme.
  • 25% discount on food and drink at Shepherd Neame Managed Houses.
  • 25% discount on overnight Managed House Hotel bookings.
  • Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham.
  • Sheps Hut discounts and special offers hub on 100's of high street shops and services.
  • Access to a Workplace Mental Health Platform.
  • Company pension plan.
  • The opportunity to develop & move within our pubs, the Brewery & Support Office.
  • Flexible working hours.
About Us

Shepherd Neame is Britain's oldest brewer, with a rich history spanning over 300 years. We are an independent family business, proud of our heritage and committed to delivering exceptional customer experiences. Our award-winning visitor centre and over 300 pubs and hotels throughout London and the South East make us a leading player in the hospitality industry.

We value diversity, equality, and inclusion, and strive to create a supportive working environment where all employees feel respected and valued. If you share our values and are passionate about delivering exceptional customer service, we would welcome your application.

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