Customer Service Liaison
3 weeks ago
Job Summary
Cawood Scientific is seeking a highly organized and customer-focused individual to join our team as a Customer Service Assistant. In this role, you will be responsible for providing exceptional customer service, responding to queries, and ensuring seamless communication with our clients.
Key Responsibilities
- Respond to customer inquiries via phone, email, or in-person, providing accurate and timely information.
- Update customer records and maintain accurate documentation.
- Coordinate with internal teams to resolve customer issues and concerns.
- Assist with administrative tasks, including data entry and report preparation.
- Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded.
Requirements
- Previous experience in a customer-facing role, preferably in a scientific or laboratory setting.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
What We Offer
Cawood Scientific offers a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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