Customer Service Liaison

3 weeks ago


Selby, North Yorkshire, United Kingdom Cawood Scientific Full time

Job Summary

Cawood Scientific is seeking a highly organized and customer-focused individual to join our team as a Customer Service Assistant. In this role, you will be responsible for providing exceptional customer service, responding to queries, and ensuring seamless communication with our clients.

Key Responsibilities

  • Respond to customer inquiries via phone, email, or in-person, providing accurate and timely information.
  • Update customer records and maintain accurate documentation.
  • Coordinate with internal teams to resolve customer issues and concerns.
  • Assist with administrative tasks, including data entry and report preparation.
  • Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded.

Requirements

  • Previous experience in a customer-facing role, preferably in a scientific or laboratory setting.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office, including Word, Excel, and Outlook.

What We Offer

Cawood Scientific offers a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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