Strategic Health and Safety Management Professional

4 days ago

London, Greater London, United Kingdom Ark Workplace Risk Full time

Discover a career-defining opportunity with Ark Workplace Risk, a pioneering consultancy and software company renowned for delivering market-leading solutions in Operational Risk, Compliance, and Safety to prominent organisations across various sectors.

As a Strategic Health and Safety Management Professional, you will play a pivotal role in driving success and making a tangible impact on clients' safety programs. Reporting directly to the Director of Risk and Compliance, you will be at the forefront of client interactions, serving as a trusted advisor and problem solver.

This is an exceptional chance to work alongside a dedicated team of professionals who are committed to continuous improvement and driving change. Your ability to provide innovative solutions and troubleshoot effectively will be crucial in this role, allowing you to lead and manage external relationships while being the hub of internal operations.

The Ark Customer Success team operates with a strong sense of collegiality and support, working together to deliver exceptional service to clients. This position offers a high level of autonomy and leadership opportunities, following the Ark Customer Success methodology of Purpose, Mastery, and Autonomy.

Key Responsibilities:

  • Implement client projects and programmes with high-level advocacy whilst delivering the Ark Way.
  • Design management reports and predictive analytics for clients.
  • Create, deliver, and oversee health and safety management objectives and delivery plans implemented by Professional Services to achieve customer success.
  • Create customer success by designing a highly configurable digital software enterprise platform.
  • Assist the Director of Risk & Compliance to implement clients' safety projects.
  • Support with technical guidance for lead consultants as and when required.
  • Undertake gap analysis of processes for improvement and better management.
  • Design, maintain, and improve safety capabilities and systems for the clients.
  • Identify and implement client initiatives and new ways of working.
  • Prepare and document technical requirements, proposals, schedules, and client interactions.
  • Preparation of scopes and methodologies to support sales including liaison with technical team and the clients.
  • Respond to technical concerns and problems, ensuring smooth implementation and ongoing management.
  • Communicate with clients and internal teams to explain technical matters, products, and implementation schedules, and take briefs as required.
  • Adopt the role of Trusted Advisor so that our clients have confidence, resilience, and can thrive.
  • Provide decision support to clients: strategically as well as on day-to-day matters.
  • Prepare and provide information and Business Review Reports in support of the clients' goals.
  • Create compelling presentations to communicate ideas, plans, reporting tools, and software user journeys.
  • Work with the software support team to achieve clients operational and strategic goals.
  • Arrange regular client meetings to discuss their requirements and their ongoing contract as part of the customer plans.
  • Demonstrate software product or prepare pilots for demonstrating professional services capability.
  • Stay up to date with new capabilities, features, and product launches and provide valuable product feedback to management.
  • Provide corporate management advice (Management Systems and Auditing) as required.

To Succeed in This Role, You Will Need To Demonstrate:

  • A strategic and goal-orientated mindset with the ability to lead, engage, and manage client accounts and delivery programmes.
  • An ability to convey information and simplify it for clients.
  • An ability to learn new topics quickly.
  • A passion to succeed, and a love of winning.
  • Drive to build successful client portfolios and deliver the Gold Standard of service and solutions.
  • At least 10 years' experience in a client-facing role that included advising clients on their health, safety, and fire safety objectives on a programme level.
  • 4 years' experience in an in-house role would be advantageous.
  • Experience with taking a requirement and preparing a proposal through to brief across complex assignments.

Competitive Salary: £80,000 - £120,000 per annum, dependent on qualifications, skills, and experience. The role is full-time, Monday to Friday, with hybrid working arrangements and occasional travel to client offices.

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