Retail Experience Innovation Leader

4 days ago


London, Greater London, United Kingdom Sainsbury's Supermarkets Ltd Full time
Innovate Customer Experiences in Retail

Sainsbury's Supermarkets Ltd is seeking a talented individual to innovate customer experiences across its brands. As a Senior End-to-End Customer Experience Designer, you will work closely with cross-functional teams and stakeholders to drive customer satisfaction and business growth.

This role involves developing customer experience maps, conducting user research, and creating prototypes to test and refine concepts. You will collaborate with stakeholders to identify opportunities for improvement and implement data-driven solutions.

You are expected to champion the voice of the customer, facilitate workshops, and lead cross-functional teams to deliver exceptional customer experiences. Your creativity, problem-solving skills, and expertise in inclusive design frameworks are crucial as you drive innovation and transformation in a dynamic retail environment.

A competitive salary of £70,000 - £90,000 per annum, depending on experience, plus benefits such as employee assistance programme, maternity or adoption leave, paternity leave, and other rewards that promote work-life balance and career development.


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