Housing Services Manager

4 weeks ago


StokeOnTrent, United Kingdom IRIS Recruitment Full time

Job Summary:

We are seeking a highly skilled and experienced Tenancy Sustainment Lead to join our team in Cheshire East. As a key member of our housing services team, you will be responsible for managing a team of Tenancy Sustainment & Support Officers, ensuring they have the necessary support, training, and tools to deliver high-quality services to our customers.

The successful candidate will have a degree-level qualification or equivalent experience, with a strong background in housing management and project delivery. They will also possess excellent communication, influencing, and negotiating skills, as well as significant experience in people management and HR processes.

About the Role:

  • Manage a team of Tenancy Sustainment & Support Officers in Cheshire East
  • Develop monitoring and performance targets to ensure high-quality service delivery
  • Maintain good communication with the team, other teams, and departments within the organization
  • Provide support to customers through the on-call rota
  • Work closely with internal/external teams to address customer needs and homelessness issues

What We Offer:

  • A competitive salary of £29,724 per year
  • Opportunities for professional development and growth
  • A supportive and collaborative work environment
  • A chance to make a real difference in the lives of our customers

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