Travel Operations Specialist
3 days ago
Inntravel is part of Hotelplan Group, a well-established family of specialist tour operators. Our core values emphasize sustainability, responsible tourism, and a passion for delivering exceptional experiences. As we continue to grow, we seek individuals who share these values and are committed to excellence.
Our ideal candidate will possess excellent communication and problem-solving skills, with a keen eye for detail and a willingness to learn. If you're passionate about delivering exceptional service, have a genuine enthusiasm for walking and/or cycling, and are highly motivated, we encourage you to apply.
Job Description:
As an Operations Executive, you will be responsible for coordinating with suppliers, customers, and internal teams to ensure seamless holiday operations. Your duties will include handling customer inquiries, managing bookings, maintaining accurate records, and providing specialist advice to the Sales Team. You will also contribute to maintaining supplier relationships, assisting with product maintenance tasks, and participating in out-of-hours helplines.
Key Requirements:
- Genuine ability and desire to provide high levels of service.
- Enthusiasm for walking and/or cycling.
- Excellent telephone and interpersonal skills.
- Good written skills.
- Highly motivated and flexible.
- High level of computer literacy and numeracy.
Benefits:
- £24,200 salary (plus bonus)
- 50% discount on holidays
- Additional annual leave for eco-friendly transportation
- Career development opportunities
- Flexible working patterns
- Hybrid and home-based roles
- Enhanced family leave allowances
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