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Head of Risk and Assurance

2 months ago

Swindon, Swindon, United Kingdom Nationwide Building Society Full time
Job Title: Head of Risk and Assurance - Outcome Testing

We are seeking a highly skilled and experienced professional to lead our Risk and Assurance team in the area of Outcome Testing. As Head of Risk and Assurance - Outcome Testing, you will be responsible for evolving and optimising our approach to outcome testing across our retail products and services to ensure our customers receive fair and consistent outcomes.

Key Responsibilities:

  • Lead and inspire a diverse team of quality assurance colleagues to create a compelling vision and develop a short- and long-term colleague strategy that uplifts performance and maximises potential.
  • Design, implement and manage the business unit outcome testing (quality assurance) frameworks, evolving best practice in line with central guardrails and guidelines.
  • Work closely with partners across the lines of defence to develop and embed consistent standards of outcome testing (quality assurance).
  • Drive continuous improvement of our testing and feedback approaches to improve efficiency and effectiveness within the team and across the wider business unit.
  • Support leadership team members in identifying root causes and actions to drive sustainable improvements to customer outcomes.

About You:

  • Proven, outstanding leadership skills and experience with the ability to gain the trust of and manage the performance of individuals at a range of levels (influencing up to Executive level), including the ability to coach and give effective development feedback.
  • Strong desire and ability to drive the team to produce work to the highest standards that can withstand robust challenge where appropriate.
  • A thorough understanding of the Society's overall business and strategy and comprehensive knowledge of how to design and implement effective and proportionate outcome testing (quality assurance) strategies and frameworks, coupled with practical experience of implementing and continuously improving outcomes testing processes.
  • In-depth knowledge of relevant retail product sales and service regulation (and codes). It would be highly advantageous if you have a significant technical/specialist knowledge in the areas of Consumer Duty and Vulnerable customers.
  • Significant experience of having worked in a regulated environment within Financial Services in outcome testing.
  • Excellent communication skills, written and verbal including proven negotiating, facilitation and influencing skills.

What We Offer:

  • A personal pension – if you put in 7% of your salary, we'll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Wellhub – Access to a range of free and paid options for health and wellness.
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 30 days holiday pro rata
  • Individual healthcare cover

About Nationwide Building Society:

Nationwide is the world's largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK's population. We've got the scale to compete with the big banks, but we're not a bank. As a building society, we're owned by our members – that's our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.