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Customer Insights Analyst
2 months ago
About National Grid
National Grid is a leading energy company that plays a critical role in powering the UK's economy. Our mission is to deliver safe, reliable, and efficient energy solutions to our customers.
Job Summary
We are seeking a highly skilled Customer Insights Analyst to join our Customer Connections team. As a key member of our team, you will be responsible for analyzing customer data and developing insights to inform our customer strategy.
Key Responsibilities
- Develop and maintain customer databases and data models to support customer insights and analysis
- Analyze customer data to identify trends, patterns, and insights that inform our customer strategy
- Collaborate with cross-functional teams to develop and implement customer-centric solutions
- Provide data-driven recommendations to inform business decisions
- Stay up-to-date with industry trends and best practices in customer insights and analysis
Requirements
- Strong analytical and problem-solving skills
- Experience with data analysis and visualization tools (e.g. Excel, PowerBI)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong business acumen and understanding of customer needs
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance