Customer Service Excellence Specialist

1 day ago


Halifax, Calderdale, United Kingdom Yorkshire Building Society Group Full time
About the Role
The Customer Service Excellence Specialist will be responsible for providing exceptional service to our members, helping them find the right products and services that meet their needs. This includes getting to know our members and supporting them in branch, over the phone, and online. The successful candidate will have a growth mindset and make the most of our training and development opportunities. With strong digital literacy skills and an ambition to become a leading expert on our products and services, they will provide real help with real life moments for our members.
As a key member of our Branch Network team, this role requires exceptional relationship management skills, capable of building and maintaining strong connections with our members and colleagues alike. We are passionate about supporting your onboarding journey and career development within our organisation. With flexible working options available, you can achieve a healthy work-life balance while contributing to the success of our business.
What We Offer
We offer a competitive salary range £22,000 - £25,000 per annum, plus benefits such as 25 days holiday, an on-target bonus of 7% of eligible pay, and pension contributions up to 11%. You will also have access to private medical insurance, dental, and healthcare plans through our self-service benefits portal.

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