Scheme Manager FTC: Retirement Living Expert

1 month ago


Bournemouth, Bournemouth, United Kingdom Stonewater Full time

We are seeking a highly skilled and experienced Scheme Manager to join our team at Williams Court, a retirement living scheme in Bournemouth. This is a permanent, part-time (30 hours per week) position that requires the ability to work collaboratively with residents, colleagues, and external agencies.

About Us

Stonewater is a leading housing provider with over 39,000 homes serving 82,000 customers across the UK. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We have a strong commitment to sustainability and social responsibility, as evidenced by our adoption of the Sustainability Reporting Standard (SRS).

As a Scheme Manager at Stonewater, you will play a critical role in delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment. This will involve carrying out well-being checks, responding to emerging changes in circumstances, and identifying and managing risk, including safeguarding.

About the Role

The ideal candidate will have experience of working in a housing environment or recent demonstrable experience of frontline customer service. They will be able to work collaboratively and communicate information clearly and effectively with customers, colleagues, and external agencies. Good general IT skills, including Microsoft Office applications, are essential, as well as the ability to learn in-house systems.

  • Deliver excellent customer service, including response and resolution of customer feedback and complaints.
  • Carry out health & safety, fire safety, and warden call system checks to ensure compliance and achievement of consistently high service standards.
  • Identify and manage risk, including safeguarding, taking accountability for ensuring that appropriate actions are taken and controls are in place.
Requirements

The successful candidate will require:

  • Experience of working in a housing environment or recent demonstrable experience of frontline customer service.
  • Good general IT skills, including Microsoft Office applications.
  • A willingness and aptitude to learn in-house systems.
What We Offer

As a valued member of our team, you will benefit from:

  • A competitive salary of £25,000 - £35,000 per annum, depending on experience.
  • Ongoing training and development opportunities.
  • A supportive and inclusive work environment.


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