Claims Resolution Specialist

2 days ago


London, Greater London, United Kingdom Edenbrook Full time
Claims Resolution Specialist

Edenbrook is seeking a skilled Claims Resolution Specialist to join our team on a permanent basis.

The successful candidate will report to the Group Head and support the Head of Property Claims in effectively managing claims and overseeing third-party administrators (TPAs) and partners.

Key Responsibilities:
  • Supporting the Head of Property Claims in adjusting inward claims within handling authority.
  • Ensuring compliance with Lloyd's Minimum Standards and Claims schemes where applicable.
  • Liaising with Claims Agreement Parties, Brokers, and Underwriting teams, attending market and internal meetings as required.
  • Instructing Loss Adjusters, Lawyers, and other experts as needed.
  • Managing claims in accordance with procedures and Service Level Agreements, adhering to regulatory responsibilities.
  • Reporting claims as per requirements.
  • Monitoring claims process performance, including leakage regarding indemnity spend, savings, policy wordings, and excesses.
  • Owning key relationships with business partners.
  • Conducting regular claims case reviews, sharing findings and recommendations with TPAs, claims, and underwriting teams for continuous improvement.
  • Evaluating and benchmarking external TPAs, loss adjusters, and service providers, promoting best practices and minimizing leakage.
  • Providing feedback on individual complaints and trend analysis.
  • Staying up-to-date with market developments and identifying technologies to improve the customer claims journey.

Estimated Salary: $100,000 - $135,000 per annum



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