Claims Resolution Specialist
2 days ago
Edenbrook is seeking a skilled Claims Resolution Specialist to join our team on a permanent basis.
The successful candidate will report to the Group Head and support the Head of Property Claims in effectively managing claims and overseeing third-party administrators (TPAs) and partners.
Key Responsibilities:- Supporting the Head of Property Claims in adjusting inward claims within handling authority.
- Ensuring compliance with Lloyd's Minimum Standards and Claims schemes where applicable.
- Liaising with Claims Agreement Parties, Brokers, and Underwriting teams, attending market and internal meetings as required.
- Instructing Loss Adjusters, Lawyers, and other experts as needed.
- Managing claims in accordance with procedures and Service Level Agreements, adhering to regulatory responsibilities.
- Reporting claims as per requirements.
- Monitoring claims process performance, including leakage regarding indemnity spend, savings, policy wordings, and excesses.
- Owning key relationships with business partners.
- Conducting regular claims case reviews, sharing findings and recommendations with TPAs, claims, and underwriting teams for continuous improvement.
- Evaluating and benchmarking external TPAs, loss adjusters, and service providers, promoting best practices and minimizing leakage.
- Providing feedback on individual complaints and trend analysis.
- Staying up-to-date with market developments and identifying technologies to improve the customer claims journey.
Estimated Salary: $100,000 - $135,000 per annum
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