Job Summary:

We are seeking a highly skilled CYPL Coordinator to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for gathering and accurately recording sensitive and confidential data on designated databases, collating key information relating to Children s Social Care and partner agencies.

Key Responsibilities:

• Providing guidance and advice to all enquiries in a timely manner.
• Taking ownership of enquiries and providing feedback on progress and outcomes, ensuring contacts are escalated if appropriate.
• Demonstrating a clear understanding of the meaning of safeguarding and escalations where appropriate, as defined in relevant policy guidance.
• Managing appropriate contacts quickly and efficiently, enabling a professional decision to be made by the relevant workers within set timescales.

Essential Requirements:

• Experience of providing business support advice and/or guidance to others.
• Experience of forming effective working relationships.
• Experience of administrative tasks and processes.
• Experience of inputting data and using databases.
• Experience of working in a fast-paced, innovative work environment while remaining calm.

Essential Qualifications:

• GCSE English and Maths or equivalent qualification or experience operating at this level of literacy and numeracy.
• A recognised qualification in office skills or administration or a business-related subject at level 2 or 3 of the national qualifications framework or have acquired equivalent experience within the workplace.

Additional Information:

This is a hybrid role, requiring a minimum of 2 days in the office per week. The working hours are 37 hours per week, from 09:00am to 17:30pm.