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Senior Director of Supply Chain Operations

1 month ago

London, Greater London, United Kingdom Harbourne Associates Full time

Job Title: Senior Director of Supply Chain Operations

Company: Harbourne Associates

We are seeking a highly experienced Senior Director of Supply Chain Operations to lead and optimize our supply chain strategy across the UK & Europe. As a key member of our leadership team, you will be responsible for overseeing European operations, managing relationships with third-party logistics partners, and leading the successful integration of new initiatives and acquisitions.

Key Responsibilities:

  • Inspire and lead the operations team to ensure compliance and uphold governance standards while fostering a culture of excellence, innovation, and continuous improvement.
  • Develop and implement a strategic plan that leverages existing infrastructure, maximizes divisional opportunities, increases revenue and profit, and minimizes expenses.
  • Manage relationships with all European distribution centres to facilitate efficient inbound and outbound shipments.
  • Collaborate with Production and Logistics teams to manage inbound freight, meet delivery commitments, optimize inventory levels, and reduce costs.
  • Stay informed on the latest customs and excise laws, regulations, and industry standards across the UK and Europe, including Brexit-related implications for trade and compliance.
  • Identify potential compliance risks within the supply chain and implement strategies to mitigate them, ensuring adherence to legal and regulatory requirements.
  • Prepare and submit all documentation necessary for customs clearance, including invoices, packing lists, and customs declarations, ensuring accuracy to avoid delays.
  • Build and maintain relationships with customs authorities and regulatory bodies to facilitate smooth operations and resolve compliance-related inquiries.
  • Provide training and support to internal teams on customs and excise compliance best practices, ensuring all stakeholders understand their roles.
  • Monitor compliance processes, identifying areas for improvement and implementing best practices to enhance efficiency in customs operations.
  • Leverage technology and software solutions to streamline compliance processes and improve reporting capabilities.
  • Negotiate and manage contracts with freight, logistics, and third-party logistics providers across omnichannel operations.
  • Develop and manage the annual budget for the operations function in alignment with strategic goals.
  • Oversee the daily movement of stock from origin to destination with third-party freight forwarders.
  • Accountable for financial reporting related to supply chain activities, ensuring accurate and timely information.
  • Collaborate with planning and production to provide inventory forecasts by warehouse and work with finance to meet revenue and budget objectives.
  • Review operational chargebacks with the operations and finance team to help negotiate with retailers and implement corrective actions.
  • Oversee warehousing and distribution from an operations perspective, including monthly close, forecasting, and budgeting.
  • Provide key performance indicator (KPI) reporting to the leadership team and divisional presidents to facilitate decision-making.
  • Conduct detailed analysis of KPIs to develop insights, identify trends, and highlight actionable opportunities.
  • Create and execute detailed forecasts and plans for the European business unit.
  • Ensure all spending aligns with strategic and operational priorities.
  • Track financial progress of operational activities, collaborating with leadership and finance teams to implement corrective actions as needed.
  • Partner with IT teams to roll out new systems and processes that enhance supply chain efficiency.
  • Collaborate with sales and operations teams across all divisions to build delivery plans and participate in demand review calls, driving improvements in operational awareness and accountability.

Requirements:

  • Minimum of eight years of experience in end-to-end supply chain management and business partnering, with significant experience in third-party logistics partnerships, preferably in a matrixed organisation.
  • Experience in a similar FMCG, Retail, Fashion, Luxury Brands business
  • Experience with data warehouses and ERP systems such as SAP, TSG, or Tableau is essential.
  • Previous experience in FMCG or retail is crucial, demonstrating a track record of effectively supporting and influencing stakeholders.
  • Strong analytical skills with the ability to present findings clearly and effectively.
  • Flexible, hands-on team player who can partner across all levels to execute change in a fast-paced environment.
  • Proven experience as a senior leader or head of operations with a successful record of managing a sizable wholesale import manufacturing business.
  • Deep understanding of a matrix, shared service organization.
  • Initiative-taking, enthusiastic, and empathetic individual with a positive attitude and an entrepreneurial mindset.
  • Resilient and adaptable in response to dynamic market conditions.
  • Excellent communication and interpersonal skills, capable of working across multiple stakeholders to gather insights and manage requests.
  • Strong attention to detail and the ability to work under pressure and meet deadlines.