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Quality Assurance Specialist

2 months ago

London, Greater London, United Kingdom TikTok Full time
About the Role

We are seeking a highly skilled Quality Assurance Specialist to join our Trust & Safety team at TikTok. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and integrity of our content across all of our applications.

Key Responsibilities
  • Conduct quality assessment work by evaluating the quality of policy application in content reviewed in Swedish markets.
  • Conduct root cause data analysis and summary of findings.
  • Provide QA reports to content quality centre team members and act as liaison with them to ensure consistent quality measurements throughout the operation.
  • Work closely with Local Operations and Safety teams and act as escalation point of contact for policy-related questions, issues, and solutions.
  • Participate and occasionally facilitate coaching and calibration sessions to ensure consistent policy application.
Requirements
  • More than ten-month experience working on content quality, safety, or policy in a major tech or media company.
  • Deep understanding of European online safety, privacy, and expression issues.
  • Strong attention to detail and ability to work independently.
  • Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
  • Resilience and commitment to self-care to manage the emotional demands of the role.
  • Ability to work differing work shifts as required.
  • Fluent in required language and professional fluency in English (written and verbal).
Preferred Qualifications
  • Bachelor's degree is preferred, however not essential.
  • Proven track record of working with co-workers across different countries is preferable but not required.
About Us

TikTok is committed to the wellbeing of all our employees and promises to provide comprehensive and evidence-based programs to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.