Software Integration Specialist
6 days ago
We are a 5000 Fastest-Growing Company, a privately owned SaaS organization comprising 140+ team members across the globe, with hub locations in Canada, USA, and Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements.
A day in the life as an Integration Specialist:
- Assist with onboarding new MealSuite clients (EMR Integrations, setup, testing, discovery calls)
- Provide tier 2 support for integration and connection issues (VPN, ADT settings, API disconnects)
- Create documentation (escalated concerns, setup configurations, triage support, customer settings)
- Proactively monitor HL7 and API connections and server resources
- Collaborate with Engineering and Customer Experience teams to develop and execute innovative processes
Our ideal candidate has knowledge of healthcare software integrations and EMR systems gained through a degree in Health Administration, Information Management or Computer Science, or an equivalent combination of training and professional experience in a customer-facing setting. The salary range for this position is $60,000-$80,000 per year, depending on qualifications and experience.
Key Skills and Qualifications:
- Knowledge of healthcare software integrations and EMR systems
- HL7 2.3.x and API communication protocols
- ADT order messages and ITIL best practices
- Experience creating technical documentation and guiding team members
- Strong analytical skills and ability to identify business gaps
- Willingness to travel occasionally with a valid passport and no travel restrictions
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