Mortgage Specialist
3 weeks ago
We are a fast-growing start-up revolutionizing the financial advice industry in the UK. Our mission is to empower our customers to make informed decisions and achieve their financial goals through our innovative technology and human expertise.
Role Overview
We are seeking a highly skilled Mortgage Specialist to join our growing mortgage team. As a key member of our team, you will be responsible for overseeing the end-to-end mortgage process, ensuring seamless delivery of mortgage services to our clients.
Key Responsibilities
- Customer Focus: Deliver exceptional customer experiences by maintaining high standards of service and addressing any issues or concerns promptly and effectively.
- Leadership: Provide strong leadership and guidance to the mortgage team, fostering a culture of excellence, collaboration, and continuous improvement.
- Operational Oversight: Oversee all aspects of mortgage operations, ensuring compliance with regulatory requirements, company policies, and industry best practices.
- Process Improvement: Identify opportunities for process enhancements and implement changes to streamline operations, reduce costs, and improve service delivery.
- Inter-team Collaboration: Collaborate with other teams within the business to deliver consistent client outcomes and drive overall business success.
Requirements
- Relevant qualification to give mortgage advice in the UK (e.g. CeMAP / Certificate in Mortgage Advice).
- Extensive experience in mortgage broking and operations, with a proven track record of delivering great customer outcomes in a high-volume mortgages business.
- In-depth knowledge of mortgage products, regulatory requirements, and industry trends.
- Experience presenting webinars and building relationships for business development.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and interpersonal abilities.
What We Offer
- Competitive salary + benefits (bonus, pension, private medical, income protection, death in service).
- Potential to get equity in the company in the future.
- Access to Wellness / mental health support (Headspace App + mental health support through private medical).
- Budget for additional learning / cost of exams.
- Electric vehicle leasing through salary sacrifice / cycle to work scheme.
- Flexible working hours and hybrid remote working.
- Exceptionally open and diverse, multinational team.
- Entrepreneurial, creative environment.
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