Hospitality Service Professional

2 weeks ago


Bristol, Bristol, United Kingdom Mercure Bristol Grand Hotel Full time

We are seeking a highly skilled and customer-focused Food and Beverage Operative to join our team at Mercure Bristol Grand Hotel.

Key Responsibilities:

  1. Deliver exceptional customer service by welcoming guests and ensuring a smooth and memorable experience.
  2. Communicate effectively with the kitchen and guests to respond to customer requests and queries.
  3. Have a visible presence within the working area and be able to learn from customer feedback to enhance future service.
  4. Deal with guest complaints in a friendly and efficient manner, always ensuring guest satisfaction.
  5. Have a good insight knowledge of the hotel and its products.

About the Role:

The Food and Beverage Operative will support the team in delivering exceptional customer service and will be the face of the outlet, communicating with the kitchen and guests alike.

About Us:

Mercure Bristol Grand Hotel is a historic Grade II listed building with a stylish and distinctive new look. The hotel features a dedicated pool, sauna with jacuzzi facilities, and the bee-themed Keepers restaurant & bar. We offer a unique guest experience with traditional British cuisine and a menu that features homegrown honey from a hive on the hotel's roof.



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