Corporate Responsibility Specialist

3 days ago


Ipswich, Suffolk, United Kingdom Volvo Truck and Bus South & East Full time

We are seeking a Corporate Responsibility Specialist to join our team at Volvo Truck and Bus South & East. As an Apprentice CSR, you will be responsible for working towards being the key point of contact for customers, keeping them updated through each stage of the Volvo service process.

You will be trained to a high level of morale and focus to ensure the highest possible levels of efficiency, quality of workmanship and production finish in order to sustain growth in customer confidence in the service provided by the Dealer point.

With training, you will be responsible for:

  • Being a customer contact and point of reference for the Dealer point
  • Confirming and planning details of planned visits with customers in advance
  • Loading Workshop schedule to maximise capacity utilisation
  • Maintaining customer contact information in workshop planner
  • Ensuring all MOT appointments are planned and communicated to customers and VOSA
  • Managing bookings for courtesy cars
  • Producing and explaining invoice to customer at point of vehicle collection

The successful candidate will have Level 4 or above in Math and English/functional skills level 2, enjoy working in a fast-paced environment, have attention to detail, be willing to learn, develop and contribute to the role/team, and be proactive and adaptable.

This is an excellent opportunity to join Volvo Group and be part of leading the way towards a sustainable transport industry. You will have access to various benefits including company pension, cycle to work scheme, employee discount, enhanced maternity leave, enhanced paternity leave, health & wellbeing programme, on-site parking, private dental insurance, referral programme, and store discount.

The salary for this position is up to £20,000 per year.



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