Travel Consultant

4 weeks ago

London, Greater London, United Kingdom FCM Travel Full time
About the Role

We are seeking a highly motivated and experienced Travel Consultant to join our specialist Europe team. As a key member of our team, you will be responsible for creating travel experiences that inspire and instil a love for travel in our guests.

Key Responsibilities
  • Take ownership of all aspects of selling and booking luxury holidays, including written and verbal quotations and holiday documentation.
  • Contact guests on their return to receive feedback and create new enquiries.
  • Work towards individual and team sales targets and meet Key Performance Indicators.
  • Develop excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio.
  • Support all marketing initiatives including brochure production, website management, email campaigns, PR and promotional events.
  • Meet guests on a face-to-face basis when required.
  • Learn and become conversant with all computer software applications.
  • Work closely with all departments and Sales teams.
About You

Naturally, travel will be a deep passion of yours, and you will have extensive knowledge across the product-areas. Previous travel sales experience is not essential for this role, although it would be advantageous, with other requirements including:

  • Sales driven with a keen eye for numbers.
  • Enthusiastic and polite telephone manner.
  • Excellent attention to detail.
  • Proven organisational skills.
  • Previous experience of delivering exceptional customer service.
Our Values

All employees must promote, understand and apply Scott Dunn's workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

  • In the know - Start by listening. We take the time to understand our guests' and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
  • In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
  • Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other's successes and have fun.
Location and Benefits

This role is based on our Hammersmith, London Office. We offer very competitive salaries and a great benefits package including:

  • days annual leave plus bank holidays, rising by 1 day with each year of service (max ).
  • Contributory pension scheme.
  • 'Cycle to work' scheme.
  • Subsidised private healthcare.
  • Company loyalty scheme (Travel Fund).
  • Familiarisation Trips.
  • Travel insurance.
  • Recognition awards throughout the year.
  • Social events.
  • 1 hour per week paid learning & development / personal growth.
  • Paid volunteering leave.

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