Credit Control Specialist

6 days ago


Derby, Derby, United Kingdom Methodist Homes Full time

About the Role:

The successful candidate will report to the Head of Resident Billing and assist in the collection of debts from Residents, Third Parties, Local Authorities and Health Authorities, and apply the organisation's credit control procedures.

Key Responsibilities:

  • Assist in the credit control of all debts, including writing to residents and third parties regarding outstanding debts and liaising with the Home Manager and funders as necessary.
  • Process debit/credit card payments over the phone and complete associated administration tasks.
  • Assist in setting up Direct Debits and communicate with residents/families regarding payment details.
  • Review recent admissions to ensure timely payment and send initial arrears letters if necessary.
  • Produce arrears letters using pre-defined information and templates.
  • Issue refunds using pre-defined information and templates.

Requirements:

A team player with good communication skills, excellent literacy and numeracy skills, the ability to work well under pressure, and a confident telephone manner are essential.



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