Senior Credit Collections Specialist
1 week ago
- About the Role: We are seeking a highly skilled Credit Controller to join our busy Finance team of 9 at PIB Group. As a Credit Controller, you will be responsible for managing your own set of Letting Agent customer accounts, ensuring timely collection of outstanding debts.
- Key Responsibilities:
- Chasing debt by telephone and email, reducing debtor days
- Ensuring payment of customer invoices within agreed payment terms
- Processing and generating reminder letters and monthly statements
- Resolving billing queries internally and externally
- Investigating and resolving queries relating to non-payment of invoices
- Making recommendations for legal action to collect monies owed if necessary
- Ensuring notes and actions are clearly recorded in the credit control system
- Communicating and managing customer repayment plans as agreed with management
- Able to work well within a team and alone
- Using judgement and acting upon it to recognise where advice and support is needed to resolve account problems
- Building and maintaining relationships resulting in payments being on time and/or early
- The suspension of services where necessary, ensuring the overdue debt is controlled
- Allocating cash accurately to customer accounts
- Ability to produce aged debtor reports to management as and when required
- Supply any ad hoc analysis on request
- Experience & Knowledge:
- Previous experience of working in a finance department with exposure to credit control
- Good IT skills to include Excel, Word, Outlook and accounting systems
- AAT part qualified (Desirable)
About PIB Group: As well as a competitive salary, we offer a range of benefits including competitive holiday allowance, death in service benefit, company pension scheme, and generous maternity and paternity leave packages. We operate a flexible working policy and are committed to hiring a diverse and inclusive workforce.
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