Senior Credit Collections Specialist

1 week ago


Lincoln, Lincolnshire, United Kingdom pib Group Full time £24,500
  • About the Role: We are seeking a highly skilled Credit Controller to join our busy Finance team of 9 at PIB Group. As a Credit Controller, you will be responsible for managing your own set of Letting Agent customer accounts, ensuring timely collection of outstanding debts.
  • Key Responsibilities:
    • Chasing debt by telephone and email, reducing debtor days
    • Ensuring payment of customer invoices within agreed payment terms
    • Processing and generating reminder letters and monthly statements
    • Resolving billing queries internally and externally
    • Investigating and resolving queries relating to non-payment of invoices
    • Making recommendations for legal action to collect monies owed if necessary
    • Ensuring notes and actions are clearly recorded in the credit control system
    • Communicating and managing customer repayment plans as agreed with management
    • Able to work well within a team and alone
    • Using judgement and acting upon it to recognise where advice and support is needed to resolve account problems
    • Building and maintaining relationships resulting in payments being on time and/or early
    • The suspension of services where necessary, ensuring the overdue debt is controlled
    • Allocating cash accurately to customer accounts
    • Ability to produce aged debtor reports to management as and when required
    • Supply any ad hoc analysis on request
  • Experience & Knowledge:
    • Previous experience of working in a finance department with exposure to credit control
    • Good IT skills to include Excel, Word, Outlook and accounting systems
    • AAT part qualified (Desirable)

About PIB Group: As well as a competitive salary, we offer a range of benefits including competitive holiday allowance, death in service benefit, company pension scheme, and generous maternity and paternity leave packages. We operate a flexible working policy and are committed to hiring a diverse and inclusive workforce.



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