Field Service Engineer
2 weeks ago
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Skillful Hands-on Engineer Wanted
Job DescriptionThis position involves providing on-site and remote support for Heidelberg products. The ideal candidate will be based from home and work throughout the ROI and the UK, reporting to the Field Service Supervisor(s), Area Field Service Manager(s) and/or indirectly the National Service Manager.
The successful candidate will exercise flexibility with working hours and overnight stays as required, supporting Helpdesk/remote support duties when needed.
Key Responsibilities- Install, investigate, and repair machine faults of both electrical and mechanical nature assigned by the CSC or respective Supervisor(s), covering our range of products.
- Plan and prepare the correct parts/equipment and resource needed for repairs assigned to you in a timely manner.
- Ensure clear communication of escalations/problems/concerns or delays to the CSC/Supervisor/Customer and follow up with a report if required.
- Assist customers and internal staff with the identification of spare parts.
- Customer facing – clear communication to customer both verbal and written – take ownership of faults/calls assigned to you.
- Assist and support colleagues/other SSU's when needed.
- Demonstrate flexibility with start and finish times and cross skilling.
- Provide Helpdesk/Telephone/Remote support when required.
- Observe Health and Safety & Working time regulations. Follow and adhere to the Company handbook and company policy and procedures.
We are Heidelberg, a company with a rich history of innovation and tradition. We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We value people who take matters into their own hands and accompany others along the journey. With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent.
Good to KnowWe welcome applications from all candidates who meet the requirements, even if they don't fulfill all of them 100%.
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