Luxury Retail Leader
2 days ago
FLANNELS is the luxury fashion destination for men and women, offering an extensive range of high-end brands.
The company's flagship store in Liverpool provides a sophisticated shopping experience, with a team of experts dedicated to delivering exceptional service.
Job DescriptionWe are seeking a highly motivated Luxury Retail Leader to lead our team at the Liverpool Flagship store.
This role involves driving the commercial performance of the boutique on a day-to-day basis, while ensuring the team delivers outstanding customer service.
Responsibilities- Oversee the operational responsibilities of running the store, including managing stock, visual merchandising, and staff performance.
- Build strong relationships with clients to inspire fashion styling, receive inquiries, and sell desired items.
- Create and maintain customer profiles using Flannels' clienteling tool.
- Research and source products to satisfy clients' requests and needs.
- Monitor correspondence and ensure prompt responses to all enquiries.
To succeed in this role, you will need:
- A background in a retail leadership management role.
- Outstanding written and verbal communication skills, along with excellent customer service, negotiation, and interpersonal skills.
- Experience working in a personal shopping/styling role is desirable.
- Deep product and brand awareness in the luxury goods market and high net worth client base.
The estimated salary for this role is £45,000 - £55,000 per annum, depending on experience.
LocationThis is a store-based role, based at our Liverpool location, with a variety of working hours including evenings and weekend work.
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