Managed Services Field Technician

3 days ago


Grantham, Lincolnshire, United Kingdom ZipRecruiter Full time
About the Job

We are seeking a highly skilled Managed Services Field Technician to join our team at ZipRecruiter in Fife, Washington. This role involves deploying equipment, setting up new workstations, and providing technical assistance to our clients.

Responsibilities
  1. Manage PC setup and maintain workstation hardware and software upgrades.
  2. Perform hands-on fixes at the desktop level, including software installations, hardware upgrades, file backups, and configuring systems and applications.
  3. Deliver exceptional customer service while working with clients to troubleshoot basic hardware and software issues.
  4. Meet or exceed case resolution goals based on the Service Level Agreement with clients.
Skills and Qualifications
  • Proven experience in a Help Desk Environment.
  • Implementation and management of G Suite and Microsoft Intune experience required.
  • Fundamental understanding of computer networks, computer hardware, and Windows environment.
  • Must have a valid driver's license and reliable transportation.
$60,000 - $80,000 per year

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