Technology Assistant

4 days ago


West Midlands Combined Authority, United Kingdom We Manage Jobs(WMJobs) Full time
Digital Support Apprentice Job Description

We are looking for a skilled Digital Support Apprentice to join our team at We Manage Jobs. As a key member of our digital support team, you will be responsible for ensuring the effective use of digital technologies, including digital office technologies, productivity software, digital communications, and digital information systems.

Your primary objective will be to help us adapt to and exploit changes in technology to meet our goals and maximize efficiency. This includes providing support to ensure our content management system (CMS) is set up for maximum efficiency, that the software is always up-to-date, and addressing any issues that arise.

This 18-month fixed-term role offers a wide variety of on-the-job learning opportunities to develop your skills, as well as the employer-supported, nationally accredited Digital Support Technician Level 3 - Applications Technician. You will also have access to a wide range of employee Learning & Development training.

Key Tasks:

  • Support our digital engagement senior officers in requests for accessing and receiving services for web content and coach our services in how our digital systems work.
  • Devise digital productivity solutions and roll them out in the organization. Work as digital champions, training and supporting colleagues to make the best use of digital tools and diagnose problems and provide internal end-user application support.
  • Help with digital operations and digital change projects including testing of Customer Relationship Manager system enhancements and developments.

What We Offer:

  • A competitive salary: £11.44 per hour (aged 21 years and over), £6.15 per hour (aged 18 to 20 years), £4.81 per hour (aged 16 to 17 years).
  • An opportunity to gain nationally recognized qualifications.
  • Access to a wide range of employee Learning & Development training.


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