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Complaints Support Officer

2 months ago

London, Greater London, United Kingdom Octavia Full time
Job Title: Complaints Support Officer

We are seeking a highly organized and customer-focused Complaints Support Officer to join our Complaints and Customer Experience team at Octavia Housing.

Key Responsibilities:

  • Provide administrative support to the Complaints Team, including answering telephones, dealing with enquiries, and maintaining records on our computerized database systems.
  • Share responsibility for providing excellent customer care and assistance to residents, including responding to complaints and queries in a timely and professional manner.
  • Input data and maintain accurate records on our systems, ensuring all complaints and correspondence are properly recorded.
  • Provide reception duty cover for officers and assist with other tasks as required.
  • Deal with tenants' queries, including rent and repair issues, and provide assistance when necessary.
  • Service and take minutes of team and departmental meetings, and word process minutes taken by team members when required.
  • Liaise with other departments within Octavia to ensure a consistently high standard of service.

Requirements:

  • GCSE or equivalent in English and Math.
  • Office procedures and systems.
  • Good written and verbal communication skills.
  • Ability to prioritize and manage workload.
  • Ability to stay calm under pressure and work on own initiative.
  • Excellent team work skills.
  • Good computer skills, including Microsoft Word, Excel, and Outlook.
  • Numerate.
  • Experience of using a housing management computerized system.

Benefits:

  • Competitive salary of £26,000 per annum with up to 10% pension contribution.
  • Flexible working arrangements.
  • Life Assurance.
  • Employee Wellbeing App/Mental Health Support.
  • Online GP Service.
  • Cycle to work scheme.
  • Opportunities for self-development with over 60 courses available to self-enrol.
  • Opportunities to volunteer in our Charity Retail Stores or on our Befriending Programme.

We are committed to building an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. Everyone is welcome to apply.