Senior Claims Examiner

3 weeks ago


Blackpool, Blackpool, United Kingdom Davies Talent Solutions Full time
Claims Assessor Job Description

We are seeking a highly skilled Claims Assessor to join our team at Davies Talent Solutions. As a Claims Assessor, you will play a crucial role in providing excellent customer service and managing claims in a timely and efficient manner.

Key Responsibilities:
  • Claims Processing: Process claims within the required service standards and in accordance with departmental objectives.
  • Authority Levels: Operate within defined authority levels – Life Protection, Critical Illness, and Disability benefits.
  • Customer Support: Handle and support complex customer and IFA enquiries, on the telephone and in writing.
  • Guidance and Support: Provide guidance to others in order to resolve queries using appropriate processes, systems, and philosophy.
  • Claims Assessment: Produce accurate assessment of all claims using available records and systems and pursue evidence in line with claims philosophy and practices.
Qualifications and Skills:
  • Claims Assessment Experience: Claims Assessment experience across Life, Critical Illness, and Disability.
  • Communication Skills: Excellent communication skills, confident to probe customers and share difficult messages in a clear and concise manner both verbally and in writing.
  • Learning and Development: Participate in learning and development to achieve a continuous and up-to-date understanding of market-related products and processes.
  • Team Working Skills: Share knowledge with less experienced Team members.
  • Decision Making Skills: Decision making skills.
What We Offer:
  • Competitive Salary and Benefits: Competitive salary and benefits package.
  • Professional Development: Opportunities for professional development and career advancement.
  • Collaborative Work Environment: Collaborative and supportive work environment.

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