Home Lending Specialist

2 days ago


Chester, Cheshire, United Kingdom TOGETHER FINANCIAL SERVICES LIMITED Full time

At Together Financial Services Limited, we are looking for a Home Lending Specialist to join our team. This is an excellent opportunity to work with a market-leading property finance expert that prides itself on its common-sense approach to lending.

The successful candidate will deliver outstanding service to key Mortgage Brokers, building strong relationships and driving sales. They will work closely with Account Managers to ensure KPIs are met and identify new opportunities.

Key responsibilities include:

  • Responding to inbound intermediary telephony enquiries and providing exceptional customer service in relation to product and criteria information
  • Working closely with Account Managers to support the delivery of Account Plans by making proactive outbound calls to key intermediary partners to drive sales
  • Updating the Account Managers with regular feedback from the Brokers and in terms of the market, helping the Account Manager's to identify new opportunities
  • Identifying intermediary needs, clarifying information, and providing accurate solutions across all product offerings
  • Supporting the Account Managers with administrative tasks covering mailboxes and the CRM
  • Presenting a professional image of the company to deliver positive broker experience throughout the Broker journey

To be considered for this role, you should have:

  • Telphone Sales experience with a Mortgage Lender or Mortgage Broker
  • Experience answering inbound service calls, making outbound calls & managing inboxes
  • Exceptional relationship building and communication skills
  • Strong objection handling and problem-solving skills

We offer a range of benefits including 26 days holiday, a day off for your birthday (increasing with service to 30 days), plus bank holidays, buy & sell holidays, discretionary annual bonus, matched pension contribution, life assurance, critical illness cover, health cash plan, private medical insurance, free access to company holiday homes, travel season ticket loans, ride to work scheme, free local gym access, and local bar/restaurant discounts.

We value diversity and inclusion and are proud to be an equal opportunity workplace. We care that you have a great experience with us at Together, if you need us to make any reasonable adjustments to make your experience easier, please let us know and we'll do all we can.



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