Receptionist - Patient Services

3 weeks ago

Middlesbrough, Middlesbrough, United Kingdom South Tees Hospitals NHS Foundation Trust Full time

Job Overview

21 Hours

*Previous Applicants need not apply*

The post holder will provide a high-quality reception service to patients attending outpatient clinics as well as maintaining an effective appointments system. Main duties will be to greet patients and arrange their further appointments as instructed by the clinical staff. You will be dealing with a wide range of enquiries on a face-to-face basis as well as over the telephone and you will obtain and update patient information using the main hospital computer system (CaMIS).

Main Duties of the Job

Our ideal candidate will need excellent customer care skills to deal with all people in a pleasant, polite, and effective manner. Computer skills are required and you should have a good standard of numeracy and literacy. You must be able to think through problems using your own initiative. Commitment to work as part of a departmental team is very important. The workload is busy and physical, and you will be expected to work with speed and accuracy at all times.

Working for our Organisation

Leadership and Improvement Training

South Tees Hospitals NHS Foundation Trust offers novice leadership and improvement training to all new staff to the Trust.

Please note this post will close at sufficient applicants.

Detailed Job Description and Main Responsibilities

Details of the full job description and person specification are available to view when you click to apply for the vacancy and click on the about this job link and the documents will be attached at the bottom of the screen.

Person Specification

Qualifications

Essential Criteria

  • GCSE in Maths and English or Functional Skills (level 2) equivalent experience

Knowledge and Skills

Essential Criteria

  • Excellent communication and interpersonal skills
  • Understanding of clerical processes

Disclosure and Barring Checks (DBS)

It is now the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.

Equality, Diversity and Inclusion

South Tees Hospitals NHS Foundation Trust is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. We welcome applications from the Black and Minority Ethnic (BAME) Network; LGBT+ Network; Disability and Long-Term Health Conditions Network, Faith Network, Childless not by Choice Network, and the Menopause Support Group.

As an inclusive employer, we are here to support you.

Please note if you are successfully shortlisted, we will contact you via the email address that you have applied from so please ensure you check your emails regularly.

Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.

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