Account Management Expert
3 weeks ago
We are seeking an experienced Account Management Expert to join our team in Bletchley, UK. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and managing their accounts with precision.
The successful candidate will receive a competitive salary of £27,000 - £33,000 per year, depending on experience, as well as a range of benefits including a pension scheme and healthcare coverage.
Main Responsibilities:
- Manage customer accounts with precision, processing orders and handling inquiries efficiently.
- Work closely with other departments to ensure seamless customer service and resolve complex queries.
- Provide accurate information about our products and services, resolving queries efficiently and escalating when necessary.
- Maintain detailed records of customer interactions and follow-up tasks.
Requirements:
- Prior experience in a customer-facing role is preferred, but not essential.
- Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
- Proficiency in Microsoft Office and CRM systems.
- Ability to handle high-volume queries while maintaining attention to detail.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Flexible working options, including weekends.
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