Shopify Associate Manager

3 weeks ago


Watford, Hertfordshire, United Kingdom Acapella Recruitment Full time

Acapella Recruitment is a dynamic and innovative company that is constantly growing and expanding its operations. We are currently seeking a Shopify Associate Manager to join our team in Hertford, SG13.

The successful candidate will work as part of our support team to provide exceptional customer service and support to our clients. This includes dealing with warranty claims, online order returns, and refunds, as well as responding promptly to customer enquiries and complaints.

This is a permanent, full-time position with a salary estimated to be around £24,000 per annum. The working hours are Monday to Friday from 8:30am-5:00pm with a half-hour lunch break.

We require the successful candidate to have previous customer service experience, particularly in dealing with warranty claims and online order returns. You will also need to be proficient in using MS Office, especially Excel and Outlook, and have excellent written and verbal communication skills.

In addition to providing exceptional customer service, you will also be responsible for maintaining records of customer interactions, transactions, comments, and complaints. We are looking for someone who is able to use their initiative, is highly organised, and has a positive attitude towards customers.



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