Global Customer Support Specialist

6 days ago


London, Greater London, United Kingdom GIMO Global Interactive Marketing Online Ltd Full time
Job Overview

This role involves working with customers through multiple channels, including email, online chat, telephone, and others, to provide prompt support and follow up on queries. A key responsibility is to understand our products inside out to answer customer questions accurately. Additionally, resolving customer complaints requires assessing their requirements and aiming to resolve queries first time whenever possible.

The ideal candidate will be able to work well in a fast-paced environment, multitask, and maintain a positive, empathetic, and professional attitude toward customers at all times. We require someone who can reach set SLAs and adapt to shift patterns, including weekends.



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