Frontline Ambassador
6 days ago
About the Role:
We are seeking a highly motivated and charismatic Frontline Ambassador to join our team at The Cumberland, a premier hotel in the heart of London. As a key member of our Guest Service team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
As the face of our hotel, you will be the first point of contact for many of our guests, providing them with directions, theatre bookings, luggage delivery, restaurant reservations, and other guest amenities. Your passion for creating memorable moments and showcasing our great city will shine through in everything you do.
This role offers a unique opportunity to work in a fast-paced environment, where no two days are ever the same. You will be part of a small but dynamic team, working closely with colleagues to ensure seamless guest experiences.
What We Look For:
- A passion for delivering exceptional customer service
- Comfortable in a frontline role facing the public
- Empathetic and able to build relationships
- An open personality who is relaxed and natural in their interactions
- Accurate with good attention to detail
- Demonstrable desire to pursue a hospitality career
- Able to work effectively as part of a team
- Previous experience in a fast-paced service environment
What's in it for you?
- Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group
- Interest-free season ticket loans (conditions apply)
- Access to a 24/7 Employee Assistance Program
- Pension and Healthcare Schemes
- Wagestream - get access to earned salary before payday
- Generous recommend a friend scheme
- Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
The estimated salary for this position is £25,000 - £30,000 per annum, depending on experience and qualifications.
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