1st Line IT Analyst

1 month ago


Southampton, Southampton, United Kingdom Endeavour Recruitment Solutions Full time

Job Description: We are looking for an Entry Level Customer Support Role candidate who is eager to learn and grow with our client's team in Southampton. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work well under pressure.

Responsibilities:

  1. To respond to customer inquiries via phone, email, or in-person.
  2. To troubleshoot and resolve technical issues efficiently.
  3. To maintain accurate records of customer interactions.

Requirements:

  • NVQ1/GCSEs and above (or equivalent) in key competencies.
  • Problem analysis/problem solving.
  • Attention to detail.
  • Working in a very pressurized environment.
  • Understanding of SLAs and KPIs.

Benefits:

  • Ongoing training and development opportunities.
  • A competitive salary package (£25,000 - £30,000 per annum).
  • The chance to work with a leading company in the IT sector.


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