Retirement Housing Concierge Assistant

5 days ago

Buntingford, Hertfordshire, United Kingdom 4Recruitment Services Full time
Job Description

4Recruitment Services is seeking a skilled and experienced Concierge Assistant to join our team in a Retirement Housing setting. The successful candidate will be responsible for ensuring the safety and security of the property, as well as providing exceptional customer service to residents, contractors, and visitors.

Key Responsibilities:
  • Ensure the safety and security of the property, including monitoring health and safety concerns and reporting any issues immediately.
  • Manage access to the building for residents, contractors, and visitors, and facilitate maintenance and servicing requirements.
  • Meet contractors on site and ensure that repairs, maintenance, and servicing are carried out efficiently.
  • Monitor and facilitate resolution of complaints relating to communal areas and facilities.
  • Monitor cleaning staff to ensure the property conditions are maintained and provide a welcoming environment.
  • Monitor and advise tenants on the management of their rent accounts and arrears.
  • Carry out regular inspections of the building to identify and resolve repair, maintenance, and security issues.
  • Raise repairs, facilitate access, and provide guidance to contractors.
  • Complete water testing in communal areas and test emergency lighting and fire fighting equipment.
  • Manage or provide gritting at the property in line with the service gritting plan.
  • Carry out health and safety inspections of the building and record the outcomes in line with service standards.
  • Monitor accidents, incidents, and near misses in line with the client's health and safety procedures.
Essential Requirements:
  • Facilities management experience.
  • Excellent customer service skills.
  • Overall knowledge and experience of working with older people, and/or general public and service providers in a service-based role.
  • Self-motivated with the ability to prioritize workload while being adaptable to the needs of residents or service requirements.
  • Knowledge and understanding of the housing/building management sector.
  • Understanding or experience of health and safety issues and management.
What We Offer:
  • 24-hour one-on-one specialist consultant based within your geographical area.
  • 4Recruitment Services Employee Benefits Programme.
  • Dedicated payroll support ensuring you get the full benefits of your payment.

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