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Store Manager
2 months ago
We are seeking a highly skilled and experienced Store Manager to lead our team in Bath. As a Store Manager, you will be responsible for creating a welcoming environment with exceptional customer service and leadership. Your role will involve boosting sales across the stores, managing your team's performance, and championing Whittard's brand locally.
Key Responsibilities- Customer Service: Provide and lead your team in first-class customer service, ensuring every customer has an exceptional experience.
- Product Knowledge: Become an ambassador of Whittard's products, offering excellent knowledge and recommendations to customers.
- Store Operations: Monitor store KPIs, implement improvements where needed, and ensure Health & Safety, Food Safety, cash, delivery, and reporting processes are followed and reviewed.
- Team Management: Manage your team's sickness absences, holiday, and performance, developing the best team possible with long-term succession strategies.
- Visual Merchandising: Manage the implementation of in-store visual merchandising in line with Whittard guidelines.
- Experience: Previous retail management or supervisory level experience, with a minimum of 3 years' experience in a similar role.
- Skills: Confident organisational skills, ability to identify problems and provide solutions, and enthusiasm and interest in Whittard's products.
- Benefits: Up to 50% store discount on Whittard products, monthly product allowance, auto-enrolment pension scheme, access to our wellbeing portal, flexible working opportunities, and selection of family-friendly benefits.
- Discretionary Bonus Scheme: A discretionary bonus scheme that rewards your performance and contributions to the team.
Whittard of Chelsea is an Equal Opportunity Employer. We thrive to be a diverse and inclusive organisation, celebrating individualities, backgrounds, and experiences. We want to be a place where everyone can thrive and make a positive difference in helping to develop our ambitious brand.
