Collision Damage Assessment Professional
3 weeks ago
About the Role
We are seeking a highly skilled and experienced Apprentice Engineer to join our team at Solus Accident Repair Centres. As an Apprentice Engineer, you will be responsible for carrying out computerized estimates using Audatex and providing excellent customer service to our clients.
The successful candidate will have a proven track record of working in the automotive repair industry, preferably with experience of repairing vehicles for major manufacturers such as Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen.
Salary and Benefits:
We offer a competitive salary of £28,000 - £32,000 per annum, depending on experience, plus a range of benefits, including a competitive bonus scheme, group income protection, and excellent benefits and rewards packages.
Job Description:
- Carry out computerised estimates using Audatex
- Communicate with customers to provide repair information and an indication of completion time
- Compile all relevant information and complete supporting documentation
- Record all estimate / repair information on the Advance system
- Monitor progress of the vehicle through the repair process
- Negotiate estimates with the Aviva Engineer when required
- Discuss claim related issues with the Aviva Engineers
- Identify opportunities for non-insurance related repairs
- Assist other team members as and when required
- Discuss disputes and resolution
- Educate, support and aid Vehicle damage consultants within the Aviva Fulfilment centre
Required Skills and Qualifications:
- Proven experience or knowledge of working in the automotive repair industry
- ATA Accredited - Required
- AQP qualification
- Customer service skills - experience of delivering high quality service to customers
- Planning and organisational skills
- Flexibility and adaptability managing workflow across a number of departments/specialisms
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