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Hospitality Team Member

2 months ago

Crewe, Cheshire East, United Kingdom Warner Hotels Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Waiting Team Member at Alvaston Hall. As a key member of our Hospitality department, you will play a vital role in delivering exceptional customer service and ensuring our guests have a memorable stay.

Key Responsibilities
  • Provide outstanding customer service to guests, responding to their needs and exceeding their expectations
  • Work closely with the Food and Beverage Manager to ensure seamless service delivery and high-quality food and beverage offerings
  • Develop and maintain a thorough knowledge of our products and services to effectively promote and sell to guests
  • Contribute to a positive and supportive team environment, providing assistance and guidance to colleagues as needed
  • Participate in ongoing training and development to enhance skills and knowledge in customer service, food and beverage, and hospitality
What We're Looking For
  • A people person with a passion for delivering exceptional customer service
  • A willingness to learn and grow with our team, developing knowledge and skills in customer service, food and beverage, and hospitality
  • A team player who is supportive and collaborative, with a positive attitude and a can-do approach
  • A passion for food and drink, with a desire to learn and share knowledge with guests
  • A commitment to diversity, equity, and inclusion, with a willingness to work in a diverse and inclusive environment
What We Offer
  • A competitive hourly rate, with opportunities for career development and advancement
  • A comprehensive training program, including externally recognized qualifications and in-house training and development
  • A supportive and collaborative team environment, with opportunities for growth and development
  • A range of benefits, including free or discounted food, use of gym and leisure facilities, and access to numerous discounts and offers