Customer Service Representative

2 weeks ago

Rochester, Medway, United Kingdom Diamond Search Recruitment Ltd Full time

About the Role:

Diamond Search Recruitment Ltd is seeking a highly skilled Customer Care Coordinator to join their team. As a key member of the team, you will be responsible for providing exceptional customer service to clients across the UK.

Key Responsibilities:

  • Liaise with colleagues to ensure effective communication and meet daily work targets.
  • Plan product systems with a focus on assembly in the UK, with training provided.
  • Ensure delivery dates are met and advise customers in a timely manner if targets are at risk.
  • Answer customer queries by phone, letter, and email, creating new forms as needed.
  • Maintain the customer care database and implement professional office procedures.

Requirements:

  • Strong Excel skills and ability to use formulas to manipulate data.
  • Personable, team player with excellent customer service skills.
  • Flexible and willing to support in all areas of the business.

About the Company:

Diamond Search Recruitment Ltd is a leading recruitment agency with a strong reputation for delivering exceptional results. Our team is dedicated to providing a supportive and collaborative environment for our employees to thrive.

What We Offer:

  • Competitive salary of c£30K.
  • Opportunity to learn real technical skills and knowledge.
  • Industry-specific recognised qualification.
  • Flexible working hours.

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