Technical Support Specialist
1 month ago
Overview:
We are seeking an experienced Administrator to join our team as a Technical Support Specialist in the aviation industry. This role is based at Stansted Airport and offers a highly varied and rewarding career path.
Key Responsibilities:
- Generate and close Line and AOG work packs, identifying necessary bill of materials and man-hour content
- Update aircraft logbooks and records for contracted aircraft
- Manage the intake, verification, and secure storage of aircraft maintenance documentation
- Complete and issue Logbook Inserts post maintenance
- Monitor AOG emails and coordinate with AOG engineers or urgent communications
- Create and manage Work Order Authority and KYC forms, ensuring accurate completion and customer liaison during out-of-office hours
- Provide administrative support for the Engineering Department functions, including sickness absence management, expense processing, AFB Premiums and contractor / engineer timesheet entry
- Assist in capacity planning and manpower allocation, maintaining all staff availability to meet regulatory labour requirements
- Perform ongoing quality control of maintenance work packs ensuring accuracy throughout maintenance and before returning to the customer
Requirements:
- Proven experience within a similar role
- Aviation or technical background is advantageous
Benefits:
- Generous holiday scheme
- Healthcare cash plan
- Life insurance
- Salary exchange pension
- Employee assistance program
- Pay and role progression
Location: Stansted Airport
Salary: £33,000 per annum (including shift allowance)
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