Technical Support Specialist

1 month ago


Stansted Mountfitchet, United Kingdom Ernest Gordon Recruitment Full time

Overview:

We are seeking an experienced Administrator to join our team as a Technical Support Specialist in the aviation industry. This role is based at Stansted Airport and offers a highly varied and rewarding career path.

Key Responsibilities:

  • Generate and close Line and AOG work packs, identifying necessary bill of materials and man-hour content
  • Update aircraft logbooks and records for contracted aircraft
  • Manage the intake, verification, and secure storage of aircraft maintenance documentation
  • Complete and issue Logbook Inserts post maintenance
  • Monitor AOG emails and coordinate with AOG engineers or urgent communications
  • Create and manage Work Order Authority and KYC forms, ensuring accurate completion and customer liaison during out-of-office hours
  • Provide administrative support for the Engineering Department functions, including sickness absence management, expense processing, AFB Premiums and contractor / engineer timesheet entry
  • Assist in capacity planning and manpower allocation, maintaining all staff availability to meet regulatory labour requirements
  • Perform ongoing quality control of maintenance work packs ensuring accuracy throughout maintenance and before returning to the customer

Requirements:

  • Proven experience within a similar role
  • Aviation or technical background is advantageous

Benefits:

  • Generous holiday scheme
  • Healthcare cash plan
  • Life insurance
  • Salary exchange pension
  • Employee assistance program
  • Pay and role progression

Location: Stansted Airport

Salary: £33,000 per annum (including shift allowance)



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