Customer Service Leadership Specialist

1 week ago


Bicester, Oxfordshire, United Kingdom Valda Energy Limited Full time
Cultivate Success in the Energy Sector

We are looking for a seasoned Contact Centre Manager to spearhead our customer service efforts at Valda Energy Limited. With a focus on operational excellence and continuous improvement, you will be responsible for leading a team of Customer Service Team Leaders and Advisors in delivering exceptional customer experiences.

As a seasoned leader, you will have a deep understanding of the energy industry and its challenges. You will leverage this expertise to drive business growth, improve customer satisfaction, and maintain our reputation for exceptional service.

This role presents a unique opportunity to shape the future of our contact centre, fostering a culture of innovation, collaboration, and continuous learning. If you are a results-driven leader with a passion for customer service, we encourage you to apply.

Achieve Work-Life Balance
  • Annual Salary up to £45,000
  • Company annual bonus scheme
  • 25 days of annual leave plus bank holidays, plus length of service award up to 30 days
  • Private Medical Insurance with Vitality Health
  • Life Insurance policy, providing coverage at four times your salary
  • Employee Assistance Programme offering confidential support and guidance
  • Enjoy an array of complimentary snacks, drinks, and lunch options in our office
  • Salary sacrifice pension scheme where we will match contributions up to 4%
  • In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
  • Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards.

We value our employees' well-being and offer a range of benefits to support their work-life balance. Our comprehensive package includes private medical insurance, life insurance, and an employee assistance programme, ensuring you receive the support you need to thrive both personally and professionally.



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