Support Worker

2 days ago


Canary Wharf, Greater London, United Kingdom Look Ahead Full time
About the Role

We are seeking a highly motivated and compassionate Support Worker to join our team at Theresa House and Hamlets Way services in Tower Hamlets. As a Support Worker, you will play a vital role in providing high-quality support and care to our customers with enduring mental health issues.

Key Responsibilities
  • Support customers with dignity and respect in aspects of their day-to-day living, including social and physical activities, medication, shopping, benefit entitlements, and maintaining living standards.
  • Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager.
  • Undertake initial and continuous assessment of needs and potential risks, and agree levels of support and actions.
  • Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
  • Support customers to undertake some domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
  • Develop and maintain links with all key agencies and service providers in the local community.
  • Undertake medication support with customers in line with their support needs.
  • Work with local community mental health teams and other relevant professional bodies to support customer needs.
  • Develop and produce creative customer activities to support in-house customer engagement and enhance recovery.
  • Empower customers to ensure they receive the service and benefits they are entitled to.
  • Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
  • Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team.
  • Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible.
About You

We are looking for someone who is fundamentally calm and resilient, with a practical and logical mind and a naturally well-organised approach. You should be flexible, open to feedback and self-development, and thrive on change and dynamic diverse environments. You should also be confident with high levels of self-esteem, respectful, articulate, and sensitive in style of communication, and essentially customer-focused.

Requirements
  • Up to NVQ Level 3 or equivalent or experience in the social care/charity sector.
  • Desirable: Experience working in mental health.
About Us

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. We deliver over services, providing support to around customers each year. We work across mental health, homelessness, young people, and learning disabilities, so there are plenty of opportunities to grow and progress your career with us.


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