Regional Service Director
4 weeks ago
Regional Service Director
Orion Electrotech is seeking a skilled Regional Service Director to lead our Scotland region service centre. The ideal candidate will have a commercial operations background and a proven track record of delivering exceptional customer service.
Key Responsibilities:
- Customer Service: Attend to customer requirements and ensure the highest possible levels of customer satisfaction.
- Resource Management: Maximise the use of resources available to the service centre to ensure efficient and effective operations.
- Quality Assurance: Ensure that service technicians' work is completed to the highest mechanical standards.
- Administration: Complete administration activities correctly and maintain accurate records.
- Depot Management: Ensure that the service centre is maintained in a clean and tidy condition, with a focus on image standards.
- Workload Prioritisation: Assist the service centre controller with prioritising engineer workload to ensure all work is covered in good time.
- Objectives: Ensure that the service centre monthly objectives are completed and continually monitor depot overheads to ensure spend does not exceed budget.
- Profitability: Maximise the profitability of the service centre and continually monitor and improve service centre staff efficiency, productivity, and utilisation.
- Technical Support: Provide technical support to problem jobs and ensure the correct levels of parts are held in both the service centre parts department and technicians' vans.
- Customer Visits: Make regular customer visits as required and control contracts.
Requirements:
- Experience: Previous experience in a service manager role, preferably in a special purpose vehicle or plant background.
- Customer Focus: Comfortable in a customer-facing environment and able to communicate effectively with customers.
- Management Experience: Good management experience and the ability to lead a team.
- Technical Knowledge: Experienced with SAP system (desirable) and a clean driving licence.
Orion Electrotech is a market-leading special purpose vehicle organisation, and we are committed to delivering exceptional customer service. If you are a skilled and experienced Regional Service Director looking for a new challenge, please apply now.
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