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Infrastructure Specialist
2 months ago
Telefónica Tech is a leading provider of NextGen Tech solutions, with a diverse team of over 6,000 skilled employees and +60 nationalities. We serve more than 5.5m customers daily in over 175 countries, with a global ecosystem of market-leading partners.
The Telefónica Tech UK&I hub has an end-to-end portfolio of market-leading services, developing integrated technology solutions to accelerate digital transformation through Cloud, Data & AI, Enterprise Applications, Workplace Services, and Cyber Security & Networking.
Our values are Open, Trusted, and Bold. We are trusted partners with Microsoft, HPE, Palo Alto & Crowdstrike, Fortinet, and AWS.
Job DescriptionWe are seeking an experienced Infrastructure Specialist to provide problem analysis and support to a large managed service customer. The successful candidate will help install, maintain, operate, and configure computer hardware and software, and provide technical duties as required.
The Infrastructure Specialist will work independently, using their own initiative, and perform the full range of duties required in providing solutions to our customer base. This includes evaluating customer needs, installing and maintaining new servers, storage, software, and troubleshooting enterprise-scale infrastructure, platform, and integration problems.
The successful candidate will be fully aware of the operating procedures and policies of the company and will keep abreast of developments within the IT industry. They will be involved in the evaluation of relevant new technologies as they become available.
Key Responsibilities- Work with our technical architects to implement and deploy leading-edge technologies to our customer base.
- Gain an understanding of large managed service platforms and become a SME in one or more areas.
- Ability to work in a large, dedicated team and take ownership of infrastructure and platform issues.
- Proactively transfer product skills and knowledge to customers as part of the project engagement process.
- Excellent communication skills and interpersonal skills with an ability to relate to non-technical audiences.
- Ability to address customer business requirements with effective solutions.
- Ability to effectively estimate the effort required to deliver results and to correctly set customer expectations.
- Ability to work with team to migrate legacy environment.
- Experience of VMware ESXi server platforms.
- Experience of Blade Server (Synergy) hardware and management of such within a Datacentre Environment.
- Experience of SAN solutions (notably HPE); Installing, configuring and troubleshooting.
- Experience of working with backup services (notably Veam).
- Experience of installing and configuring Windows Server platforms.
- A sound knowledge of general networking principles and TCP/IP.
- Knowledge and experience in formal project management and service delivery best practice procedures.
- Effective communications and interpersonal skills including the ability to write clear and concise documentation.
