Digital Skills Coach

1 month ago


Birmingham, Birmingham, United Kingdom Age UK Birmingham-1 Full time

Company Overview

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Age UK Birmingham-1 is a non-profit organization dedicated to improving the lives of older individuals in our community.

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Job Title: Digital Skills Coach

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We are seeking a highly motivated and empathetic individual to join our team as a Digital Skills Coach. As a Digital Skills Coach, you will work closely with older adults to improve their digital skills and confidence.

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About the Role

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As a Digital Skills Coach, you will receive comprehensive training to aid older individuals in overcoming their online barriers and achieving their goals. You will conduct sessions in various settings, including community centers and older adults' homes.

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Key Responsibilities

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  • Work one-on-one or in group settings to develop older adults' digital skills and confidence.
  • Understand older adults' online barriers and help them overcome these challenges.
  • Set goals and track progress with older adults.
  • Provide feedback to enhance program effectiveness.
  • Collect data and share it securely with the Digital Champion Program team.
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Personal Qualities and Skills

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  • Excellent listening and communication skills.
  • Adaptability to diverse learner levels and situations.
  • Empathy towards individual needs.
  • Familiarity with common devices (smartphones, tablets, laptops).
  • Proficiency in everyday online tasks (messaging, emailing, browsing, video calling).
  • Attention to detail when handling sensitive information.
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What the Role Can Offer

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  • Be part of a supportive project making a real difference in people's lives.
  • Connect with like-minded individuals who care about supporting their local community.
  • Make a positive impact on the lives of older adults.
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Additional Information

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You will undergo necessary training provided by Age UK to ensure you feel equipped to support older adults effectively. An Enhanced Disclosure and Barring Service (DBS) check will be required.

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Estimated Salary: £24,000 - £28,000 per annum


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